SHIPPING POLICIES

Delta 8 Shipping Restrictions: Due to state laws, Delta 8 products cannot be shipped to: Alaska, Arizona, Colorado, Delaware, Idaho, Iowa, Mississippi, Montana, North Dakota, Rhode Island, Utah, and Vermont.

Processing: Our processing time is 1-3 business days depending on our volume, although it is not guaranteed. We do not guarantee shipping times regardless of the shipping method selected.

Shipping: All orders over $600 require a signature at delivery. All goods are shipped FOB Origin Sarasota Florida. Ownership of packages turned over to the shipping carrier transfers to the buyer.  We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from the carrier along with your order from us, so any shipping issues must be handled by shipping carrier. We also have shipping protection available at checkout through ROUTE, see details below. 

 

USPS is currently experiencing some delays due to the pandemic. They are also not properly scanning packages and updating tracking. If your package tracking says “Acceptance Pending” that means that your package has been dropped off and accepted, but has not been updated since then. This is normal and does not signal a problem with your order.

If your package has been marked as “Delivered” by the shipping carrier, but you do not have the package, please contact the shipping carrier as they may be able to locate your package for you or give further details. We can not confirm whether or not the package was actually delivered and we are not responsible for stolen packages. We also have shipping protection available at checkout through ROUTE, see details below.

Please Note shipping speed selected does not change the processing time! It just changes how your item will ship after it is processed in the stated time. We are responsible for your new purchase until it reaches the shipping carriers hands. If your order has not been delivered within 28 business days from the date you ordered, this is unfortunately normal at this time and we are not able to do anything to speed up delivery.  We are unable to send replacements for orders or shipping costs for any orders that are inside of the 28 business day window. Most delayed packages end up arriving within this timeframe. We also have shipping protection available at checkout through ROUTE, see details below. 

If you experience any issue with order delivery please reach out to use at [email protected] for help. If you opted for Route package protection see details below.

We are all human! If there was an error with an item fulfilled on our end and the incorrect item was sent or there was a missing item in your order we are more than happy to provide a shipping label and exchange the item for the correct item ordered as simply and quickly as possible, we solely ask to be notified the day of delivery via email and for the incorrect item to remain sealed and untampered with to be shipped back to us to exchange for the correct item. If the items have been used or are tampered with, you are accepting this item as an even exchange for the item ordered. Refusal to ship back the incorrect items fulfilled will mean acceptance of the item received as an even exchange for the items ordered as per our terms and conditions. Please email us for any issues with your order and we will be more than happy to assist. 

Exchanges for manufacturing defects or fulfillment mishaps within our terms must be shipped back within 5 calendar days of receiving a shipping label. We retain the right to deny any exchange for any reason.

ROUTE+ PACKAGE PROTECTION 

In an effort to provide more safety, assurance, and insurance for our amazing community, we’re happy to announce that Concentr8 is now integrated with Route Package Protection. Route is a shipping insurance company that offers complete protection for Concentr8 shipments and orders. Simply add Route to your cart at checkout to safeguard against any unforeseen hiccups that may arise.

Q: What are Route & Route+?
Route
Route offers a few options to improve the experience of shopping with Concentr8 .  Your order history and additional free shipment tracking are two great additions that you will surely enjoy with Route!

Route+
Route+ Shipping Insurance is a low cost, optional add-on for your Concentr8 orders, with 100% coverage for customers who want that extra level of assurance and protection from lost, damaged or stolen packages. At only 98¢ for orders under $100, or 2% of the total for orders over $100, the cost is minimal for that peace-of-mind.

When you purchase Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. You can deselect Route+ at checkout if you do not wish to add package protection.  Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping.

If you elect to not purchase Route+ insurance, you will still have all the benefits of Route and access to insurance from the United States Postal Service (USPS)  or FedEx in the event the package is lost or damaged in shipment.  Concentr8 does not insure packages for loss, theft or damage during the shipping process.  Claims must be filed by you directly with USPS or Fedex.

IF YOU CHOOSE TO NOT PURCHASE ROUTE+ PACKAGE PROTECTION, YOU WILL NEED TO DE-SELECT THIS TOGGLE AT CHECKOUT.

Download the Route App (FREE)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Download here
(
Note: to get every function in the App, you will need to have a gmail account.  Route is expanding to include other email accounts in the near future.)

Q: How do I file a claim?
You can one-click claim for shipping insurance through the email that Route sends you after you check out, or you can File here

Q: When do I file a claim?
Lost Item
An item is considered lost if it is never reported as Delivered. This can also include if your order has been stuck in any shipping state OTHER than "Delivered" You may file a claim if enough time has been allowed for delivery to take place and it's well past the expected delivery date, or if your order is stuck in a shipping state other than "Delivered"

Claims are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.

Damaged Order
If your item arrives damaged in an unacceptable condition, we invite you to file a claim right away. Please remember to include pictures of the item(s) and packaging. Claims for damaged item(s) can be filed right away. Damaged claims must be filed within 15 days from the date it was marked delivered.

Stolen Package
Route considers packages marked "delivered" (and not received) as stolen. We ask that you wait 5 days from the day the package was marked delivered; it is common for packages to be scanned as delivered and not show up for a few days. Stolen claims must be filed within 15 days from the date it was marked delivered. Please know that orders that are stolen with a purchase price greater than $100 will REQUIRE a police report.

Q: Where is my order?
Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

Q: What if my order never arrives or is stolen?
To protect your order against loss or theft, purchase Route+ package protection at checkout. When you choose Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Q: What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at [email protected] and we will be happy to work with you to remedy the situation.

Q: What do I get when I insure my order with Route+?
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Q: What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Q: How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/ .

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

Q: Does Route+ cover stolen items?
Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

Q: Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.